Terms of Service

TERMS OF SERVICE

Last updated: May 2026

Please read these Terms of Service carefully before using period-ease.com (the "Site"). By accessing or using the Site, you agree to be bound by these Terms.

1. General

By placing an order on period-ease.com, you confirm that you are at least 18 years of age and that the information you provide is accurate and complete.

2. Products

We reserve the right to modify or discontinue any product at any time without notice. Product images are for illustrative purposes only and may vary slightly from the actual product.

3. Pricing

All prices are listed in GBP (£) for UK customers and USD ($) for US customers. Prices are subject to change without notice. We reserve the right to cancel orders in the event of a pricing error.

4. Payment

We accept all major credit/debit cards and PayPal. Payment is processed securely via Shopify Payments. By submitting your payment details, you confirm that you are authorised to use the payment method.

5. Order Cancellations

Orders can be cancelled within 12 hours of placement by contacting contact@period-ease.com. After 12 hours, the order may already be in processing and cannot be cancelled — in this case our Refund Policy applies.

6. Intellectual Property

All content on this Site — including text, images, logos, and designs — is the property of PeriodEase and may not be copied, reproduced, or distributed without prior written consent.

7. Disclaimer

Our products are designed for comfort and pain relief support. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, please consult a healthcare professional before use.

8. Limitation of Liability

PeriodEase shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

These Terms are governed by the laws of England and Wales for UK customers, and applicable federal and state laws for US customers.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date.

Contact

PeriodEase | contact@period-ease.com

Frequently asked questions

The product
How long before I feel relief?

Most women feel the heat within the first minute or two. For cramp relief, the combination of heat and vibration usually kicks in within 5 to 10 minutes. The feedback we hear most is that it works faster than anything else they've tried.
Can I wear it under my clothes?

Yes. That's the whole point. It sits flat against your body and fits under normal clothes without showing. Women wear it to work, on public transport, at the gym, on nights out. Nobody can tell.
How long does the battery last?

Between 2 and 3 hours depending on the heat level you use. Enough to get through a work morning or a long journey. It charges via USB so you can top it up anywhere.
Is it safe to use every month?

Completely. Heat therapy for period pain has been used for decades. PeriodEase has an auto-shutoff after 30 minutes so you never have to worry about overheating, and the temperature stays within a safe range throughout.
Will it fit me?

The elastic strap is fully adjustable and fits waist sizes from 60cm to 110cm. It works for most body types and stays secure whether you're sitting, standing, or moving around.
Can I use it for back pain too?

Yes. Many women use it for lower back pain during their period. You can position it wherever the discomfort is worst, lower abdomen or lower back.

Shipping & orders
How long does delivery take?

Orders are processed within 24 hours. Delivery to the US/UK/AUS typically takes 3 to 5 business days. You'll receive a tracking link by email once your order ships.
Is shipping really free?

Yes. Free shipping on all orders, no minimum spend, no hidden fees.

Returns & guarantee

What if it doesn't work for me?

You have 60 days to try it. If it doesn't do what we say it does, you get a full refund. No forms, no hassle.
How do I request a refund?

Just email us at contact@period-ease.com within 60 days of receiving your order. We'll sort it out within 48 hours, no questions asked.