Shipping Policy

3. SHIPPING POLICY

Last updated: May 2026

Free Shipping on All Orders

We offer free shipping on all orders — no minimum required.

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation

  • You will receive a shipping confirmation email with tracking information

Delivery Times

Region

Estimated Delivery

🇬🇧 United Kingdom

3–5 business days

🇺🇸 United States

5–8 business days

🇦🇺 Australia

7–12 business days

Rest of World

7–14 business days

Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number. You can track your order directly on our website or via the carrier's website.

Customs & Import Duties

For international orders, customs fees may apply depending on your country's regulations. These fees are the responsibility of the customer. Most UK and US orders will not incur additional fees.

Lost or Stolen Packages

If your package is marked as delivered but you haven't received it:

  1. Check with neighbours and around your property

  2. Contact your local postal service with your tracking number

  3. If still unresolved after 3 business days, contact us at contact@period-ease.com — we will reship at no cost

Contact

contact@period-ease.com | We respond within 24 hours (Mon–Fri)

Frequently asked questions

The product
How long before I feel relief?

Most women feel the heat within the first minute or two. For cramp relief, the combination of heat and vibration usually kicks in within 5 to 10 minutes. The feedback we hear most is that it works faster than anything else they've tried.
Can I wear it under my clothes?

Yes. That's the whole point. It sits flat against your body and fits under normal clothes without showing. Women wear it to work, on public transport, at the gym, on nights out. Nobody can tell.
How long does the battery last?

Between 2 and 3 hours depending on the heat level you use. Enough to get through a work morning or a long journey. It charges via USB so you can top it up anywhere.
Is it safe to use every month?

Completely. Heat therapy for period pain has been used for decades. PeriodEase has an auto-shutoff after 30 minutes so you never have to worry about overheating, and the temperature stays within a safe range throughout.
Will it fit me?

The elastic strap is fully adjustable and fits waist sizes from 60cm to 110cm. It works for most body types and stays secure whether you're sitting, standing, or moving around.
Can I use it for back pain too?

Yes. Many women use it for lower back pain during their period. You can position it wherever the discomfort is worst, lower abdomen or lower back.

Shipping & orders
How long does delivery take?

Orders are processed within 24 hours. Delivery to the US/UK/AUS typically takes 3 to 5 business days. You'll receive a tracking link by email once your order ships.
Is shipping really free?

Yes. Free shipping on all orders, no minimum spend, no hidden fees.

Returns & guarantee

What if it doesn't work for me?

You have 60 days to try it. If it doesn't do what we say it does, you get a full refund. No forms, no hassle.
How do I request a refund?

Just email us at contact@period-ease.com within 60 days of receiving your order. We'll sort it out within 48 hours, no questions asked.