Refund Policy

REFUND POLICY

Last updated: May 2026

We want you to love your PeriodEase belt. If you're not completely satisfied, we offer a 60-day money-back guarantee — no questions asked.

60-Day Money Back Guarantee

If for any reason you are not happy with your purchase, contact us within 60 days of receiving your order and we will issue a full refund.

How to Request a Refund

  1. Email us at contact@period-ease.com with your order number

  2. Tell us briefly why you'd like a refund (optional — but it helps us improve)

  3. We will process your refund within 3–5 business days

Conditions

  • Refunds are available within 60 days of delivery

  • The product does not need to be returned for refunds under £60

  • For orders over £60, we may request the item be returned at our cost

  • Refunds are issued to the original payment method

Damaged or Defective Items

If your item arrives damaged or defective, please send us a photo at contact@period-ease.com and we will send a replacement immediately at no cost.

Late or Missing Refunds

If you haven't received your refund after 5 business days, please check with your bank first, then contact us at contact@period-ease.com

Frequently asked questions

The product
How long before I feel relief?

Most women feel the heat within the first minute or two. For cramp relief, the combination of heat and vibration usually kicks in within 5 to 10 minutes. The feedback we hear most is that it works faster than anything else they've tried.
Can I wear it under my clothes?

Yes. That's the whole point. It sits flat against your body and fits under normal clothes without showing. Women wear it to work, on public transport, at the gym, on nights out. Nobody can tell.
How long does the battery last?

Between 2 and 3 hours depending on the heat level you use. Enough to get through a work morning or a long journey. It charges via USB so you can top it up anywhere.
Is it safe to use every month?

Completely. Heat therapy for period pain has been used for decades. PeriodEase has an auto-shutoff after 30 minutes so you never have to worry about overheating, and the temperature stays within a safe range throughout.
Will it fit me?

The elastic strap is fully adjustable and fits waist sizes from 60cm to 110cm. It works for most body types and stays secure whether you're sitting, standing, or moving around.
Can I use it for back pain too?

Yes. Many women use it for lower back pain during their period. You can position it wherever the discomfort is worst, lower abdomen or lower back.

Shipping & orders
How long does delivery take?

Orders are processed within 24 hours. Delivery to the US/UK/AUS typically takes 3 to 5 business days. You'll receive a tracking link by email once your order ships.
Is shipping really free?

Yes. Free shipping on all orders, no minimum spend, no hidden fees.

Returns & guarantee

What if it doesn't work for me?

You have 60 days to try it. If it doesn't do what we say it does, you get a full refund. No forms, no hassle.
How do I request a refund?

Just email us at contact@period-ease.com within 60 days of receiving your order. We'll sort it out within 48 hours, no questions asked.